Services
Receiving and inspection
The delivery is the moment a problem is cheapest to solve. We open everything, photograph it, and tell you what we found — while the carrier still has a claim window.
How it works
We take the truck
You do not have to be there, and neither does your client. Most deliveries are signed subject to inspection, because a driver who will not wait is not a reason to accept a crate unseen.
We open it within a day or two
Everything is unpacked and looked at properly — not glanced at on the dock. That is when a cracked glass top or a rubbed leg gets found.
We photograph the piece and the packaging
Both, always. A crushed carton corner on the same face as the damage is what turns a disagreement into a carrier claim.
We repack it and label it
The piece goes back into protection with its ticket attached, and into your inventory with its photographs.
Damage found late is not damage. It is a delay.
A scuff discovered on installation day is a room that does not get finished, a client who watches it happen, and a claim window that has usually closed. Found on day two, it is a phone call to the vendor and a replacement already in motion. The inspection is not paperwork — it is the whole reason receiving is a service rather than a loading dock.
24–48h
From delivery to full inspection
Item + packaging
Photographed every time
No surprise
You hear it from us, not on site
Questions we get
Can our vendors ship to you directly?
That is the normal arrangement. Give them our address and the project name, and tell us roughly what to expect and when. We do not need a purchase order to accept a delivery, though a reference makes reconciling it easier later.
What happens if something arrives damaged?
We photograph the piece and its packaging, record what is wrong, and work out who to contact — the carrier, the vendor, the manufacturer or nobody. You hear from us once we know something useful. We do not send an automatic alert the moment a box looks wrong, because most of those turn out to be nothing.
Do you accept deliveries without notice?
Usually yes. It helps to know when something large or awkward is coming, because a crate that needs two people and a liftgate is a different afternoon than a carton of shades.
Do you check quantities against the order?
We count what arrives and record it. If you send us what was ordered we will tell you when the two disagree, which is more often than anyone expects.
Tell us what is coming
Lead times, crate sizes, install dates. The earlier we know, the less of it you have to think about.